How do I decide on my treatment(s)?
Just ask yourself: Is my primary goal relaxation, spending time with a loved one, stress reduction, or to address a specific skin condition such as dry skin, enlarged pores or fine wrinkles? Once you identify what you want to achieve through your visit, we can easily assist you in making recommendations. Please call 970-612-2380 during business hours and we’d be glad to answer any questions you have and assist you in planning a spa experience centered around your interests.
How do I schedule service(s)?
Please call 970-612-2380 to secure your appointment. Please have a valid credit card or gift card ready. In order to help our team exceed your expectations, please communicate any special requests, therapist gender preferences or medical conditions at the time of reservation. For your convenience you may also request appointments through our website or Facebook page.
What happens if I am unable to keep my original appointment?
Because your spa experience is reserved especially for you, we kindly ask for advance notice if you need to change the date or time of your reservation. 24 hours’ notice is required for single cancellations. 48 hours’ notice is required when cancelling two or more services in the same party. 72 hours’ notice is required for group bookings of three or more people with four or more services. Cancellations in less than the required time frame will be charged a fee at least 50% and up to 100% of the scheduled services. No shows will be charged 100% of the scheduled services. A credit card or valid gift card will be required to reserve your appointment time.
Do you provide appointment reminders?
Yes, please communicate your preferences to the guest coordinator, such as e-mail, text or phone call. Appointment confirmations are provided as a courtesy and may not be available on occasion. Each guest is ultimately responsible for arriving to scheduled appointments. See cancellation policy for failure to show for appointment.
When should I arrive for my treatment(s)?
Please arrive 30 minutes prior to your first spa treatment in order to enjoy the full Spa Botanica experience.This will allow time to unwind as well as to complete client paperwork, change into the provided robe and enjoy our relaxation lounge and refreshment bar amenities. If you would like to utilize the steam room prior to your spa treatment, you may arrive earlier.
What if I arrive late for my appointment?
Arriving late will simply limit the time for your treatment. Your treatment will end on time so the next guest will not be delayed. Payment for the full treatment time is expected. Should you arrive too late to receive your service, advance payment is required and you will be asked to reschedule for a later time or date.
What should I wear?
Plush robes and slippers will be provided as well as a private locker for your personal belongings. For facial and massage treatments, please disrobe to your level of comfort. If you are receiving a body treatment, please disrobe completely and use the provided robe and slippers. Disposable undergarments will be provided in the treatment room and upon request. Please note during all treatments, the body is fully draped except the portion of your body that is being treated. The utmost discretion will be used to ensure privacy at all times.
Should I shave before my treatment?
Shaving is not recommended prior to any body treatment, pedicure, or hair removal service. A minimum of 1/4 inch of hair growth is required for waxing. Men receiving facials should avoid shaving 4 hours prior to treatment.
Whom should I inform of special health issues?
In order to avoid disappointment, please notify the spa receptionist at the time of reservation if you are currently under a doctor’s care or have any special medical considerations. This includes but is not limited to recent surgery, allergies, high blood pressure, cold sores (for facials), fungal infections, pregnancy and cancer. Special health considerations should also be listed on the Guest Registration Form. Should you have a sudden illness, cold and/or fever within 24 hours of appointment date, please be considerate of our team and guests by calling prior to your appointment and stay home until you’re well.
I’m pregnant. What services are available?
Spa Botanica offers a variety of spa treatments for expectant moms. Skincare experts recommend a facial to address hormonal changes in your skin; a foot massage to ease soreness and swelling; as well as a pedicure to keep your feet looking good while you may not be able to care for them yourself! Prenatal Massage is a great way to manage back pain and sleeplessness. For the safety of mom and baby, please note company policy prohibits our team from performing massage during the first trimester of pregnancy or during any high-risk pregnancy.
Do you offer spa services for children?
Spa Botanica may offer services to guests 14-17 with a signed parental consent. Services and treatment time will be tailored to accommodate our younger guests and are subject to availability.
How much should I tip my therapist?
Gratuity is not required, but greatly appreciated for our professionals and spa attendants. 15-20% gratuity is customary for service that meets or exceeds expectations.